Best Interview Technique You Never Use

  • By Nadia Ardebili
  • 22 Dec, 2016
The more questions you ask, the more you learn about a job candidate, right? Wrong. Here’s a better strategy. By Jeff Haden Contributing editor, at Inc. Eventually, almost every interview turns into a question-and-answer session. You ask a question. The candidate answers as you check a mental tick-box (good answer? bad answer?). You quickly go […] The post Best Interview Technique You Never Use appeared first on California HR Services.
The more questions you ask, the more you learn about a job candidate, right? Wrong. Here’s a better strategy.
By Jeff Haden Contributing editor, at Inc.
Eventually, almost every interview turns into a question-and-answer session. You ask a question. The candidate answers as you check a mental tick-box (good answer? bad answer?).
You quickly go to the next question and the next question and the next question, because you only have so much time and there’s a lot of ground to cover because you want to evaluate the candidate thoroughly. The more questions you ask, the more you will learn about the candidate.
Or not.
Sometimes, instead of asking questions, the best interviewing technique is to listen slowly.
In Change-Friendly Leadership, management coach Rodger Dean Duncan describes how he learned about listening slowly from PBS NewsHour anchor Jim Lehrer:
Duncan: He urged me to ask a good question, listen attentively to the answer, and then count silently to five before asking another question. At first that suggestion seemed silly. I argued that five seconds would seem like an eternity to wait after someone responds to a question. Then it occurred to me: Of course it would seem like an eternity, because our natural tendency is to fill a void with sound, usually that of our own voice.
Lehrer: If you resist the temptation to respond too quickly to the answer, you’ll discover something almost magical. The other person will either expand on what he’s already said or he’ll go in a different direction. Either way, he’s expanding his response, and you get a clear view into his head and heart.
Duncan: Giving other people sufficient psychological breathing room seemed to work wonders. When I bridled my natural impatience to get on with it, they seemed more willing to disclose, explore, and even be a bit vulnerable. When I treated the interview more as a conversation with a purpose than as a sterile interrogation, the tone of the exchange softened. It was now just two people talking…
Listening slowly can turn a Q&A session into more of a conversation. Try listening slowly in your next interviews. (Not after every question, of course: Pausing for five seconds after a strictly factual answer will leave you both feeling really awkward.)
Just pick a few questions that give candidates room for self-analysis or introspection, and after the initial answer, pause. They’ll fill the space: with an additional example, a more detailed explanation, a completely different perspective on the question.
Once you give candidates a silent hole to fill, they’ll fill it, often in unexpected and surprising ways. A shy candidate may fill the silence by sharing positive information she wouldn’t have otherwise shared. A candidate who came prepared with “perfect” answers to typical interview questions may fill the silence with not-so-positive information he never intended to disclose.
And all candidates will open up and speak more freely when they realize you’re not just asking questions–you’re listening.
** Additional notes by CA HR **It is recommended that you use a pre-populated interview form for each candidate. To obtain samples, please contact us at info@CAHRServices.com
By Nadia Ardebili 16 May, 2017
  When was the last time you performed a methodical and objective review of your Human Resources policies, procedures and practices? Whether you are operating a small or medium sized business, the analysis obtained by an HR audit can give you an opportunity to gauge your current processes and determine gaps that could leave you […] The post Top 5 HR Audit Tips for Small Businesses! appeared first on California HR Services.
By Nadia Ardebili 04 May, 2017
  In this day and age, especially if you operate a business in California where almost everything you do in your business is affected by strict labor and employment laws, it is critical to ensure you have accurate and up to date policies, procedures, systems, forms, and processes as they relate to recruiting and hiring […] The post Is hiring an HR Consultant right for you? appeared first on California HR Services.
By Nadia Ardebili 02 Mar, 2017
This questions is asked a lot by small business owners, “Do we really need a handbook?” And my answer is always a resounding, “YES! Absolutely!!” Then the question is normally followed up by, “how often do we need to update it really?” To which I respond, “if you work in California, then probably at least […] The post YES! You really DO need an Employee Handbook! appeared first on California HR Services.
By Nadia Ardebili 31 Jan, 2017
Did you know that different laws apply to different business sizes? Whether you have 2, 15, 25, 50 or more employees, under CA law, you are required to follow different sets of and wage and hour rules, regulation, and labor laws. Violating each can carry significant fines and liability for your business. Please review the […] The post 2017 Laws Affecting You by Company Size appeared first on California HR Services.
By Nadia Ardebili 27 Jan, 2017
On April 4, 2016, Governor Brown signed Senate Bill 3, which will increase California’s minimum wage annually, reaching $15 per hour for employers with at least 26 employees by January 1, 2022. This bill enacts the highest statewide minimum wage in the nation, on par with New York, which enacted a bill mandating a $15 […] The post 1/1/2017 City of San Diego Minimum Wage and Sick Time Changes appeared first on California HR Services.
By Nadia Ardebili 23 Jan, 2017
Effective 1/22/2017, when hiring new employees, employers must use the new I-9 form available at the following website. https://www.uscis.gov/i-9 To be certain you are using the most current new hire forms, contact CA HR Services at 858-228-5535 for our free 2017 Onboarding/Orientation Checklist. The post News Alert: Effective 1/22/2017, All Employers Must Use A New I-9 Form appeared first on California HR Services.
By Nadia Ardebili 17 Jan, 2017
When was the last time you performed a systematic and objective review of your Human Resources policies, procedures and practices? Whether you are operating a small or medium sized business, the analysis obtained by an HR audit can give you an opportunity to gauge your current processes and determine gaps that could be making your […] The post Top 5 HR Audit Tips for Small Businesses! appeared first on California HR Services.
By Nadia Ardebili 11 Jan, 2017
1/1/2017 City of San Diego Minimum Wage and Sick Leave Changes Effective January 1, 2017, businesses operating in the City of San Diego (see map below) must increase minimum wage from $10.50 to $11.50. This applies to all businesses operating within the City boundaries regardless of number of employees. Please use this map to determine […] The post 1/1/2017 City of San Diego Minimum Wage and Sick Leave Changes appeared first on California HR Services.
By Nadia Ardebili 22 Dec, 2016
The more questions you ask, the more you learn about a job candidate, right? Wrong. Here’s a better strategy. By Jeff Haden Contributing editor, at Inc. Eventually, almost every interview turns into a question-and-answer session. You ask a question. The candidate answers as you check a mental tick-box (good answer? bad answer?). You quickly go […] The post Best Interview Technique You Never Use appeared first on California HR Services.
By Nadia Ardebili 27 Sep, 2016
California Raises Minimum Wage to $15 Per Hour and Increases Minimum Salary for Exempt Employees On April 4, 2016, Governor Brown signed Senate Bill 3, which will increase California’s minimum wage annually, reaching $15 per hour for employers with at least 26 employees by January 1, 2022. This bill enacts the highest statewide minimum wage […] The post California Raises Minimum Wage appeared first on California HR Services.
Share by: